10/10/2026
I am quite disappointed in this transaction. I have tried for days to get ahold of this customer. Yes the pick up time was set but it was not confirmed because as you see, he wrote there is no rush, just needs it by the 11th. Thats a pretty broad time period. No actual time or perferred date set. With that said, I needed confirmation as anyone would, correct? I was already doing a delivery in the area but I was not going to decorate a cake that I didn't have confirmation on. I called, I text, I voicemailed, and emailed. Nothing, until 15 minutes to noon. We start going back and forth. He's blaming his phone not working and blocking all of my numbers. Then said he was going by the "strict" time I had on the order, even though he didn't agree to it and left it up in the air. He kept making comments passive aggressively and I finally told him I'd give him half a refund because I already made the cake, gas is 4 dollars a gallon and now I have to meet him again. It went in and on and now I am not going to refund anything. This is absolutely NOT ok. This is a business transaction, period. Brock has always been difficult but this one takes the cake literally. Y'all can purchase from me or not but I will confirm a time and place if you throw a curve ball and say no rush just by the 11th and I don't hear back from you. I am a person of integrity and I have always been good for my word, however, I won't bend over backwards for people that blame me that they have no form of contact. Also, if I mess up or am not happy with my product I always give a refund but the lack of communication was not on my part.
