08/04/2026
**Grooming Appointment Policy**
To provide every pet with the care, patience, and attention they deserve, grooming appointments may take **up to 4 hours** to complete.
Because we work with live animals, each pet's grooming time varies based on their coat condition, behavior, temperament, and the services being performed. Just like people, every pet has different needs, and their comfort and safety are always our top priority. For this reason, we cannot guarantee an exact pickup time.
**Please make arrangements to adjust your day around your pet's spa day.** We will send you a text or give you a call **approximately 30 minutes before your pet is ready for pickup**. Please wait for our notification before coming to the shop.
We appreciate your patience and understanding. Your flexibility allows us to give each pet the time, care, and individualized attention they deserve while maintaining a safe, low-stress grooming environment for all pets in our care.
Thank you for trusting us with your furry family member!
