09/16/2026
With a heavy heart please all clients please read and comment your name below.
Dear Valued Clients!,
First, I want to thank you all so much for trusting me with your furry family members. I love what I do, and taking care of your pets is an absolute joy.
To keep providing the high-quality care and dedicated time your pets deserve, I need to address a growing challenge. Recently, our salon has experienced a high volume of last-minute cancellations and no-shows.
As a small business, my time is my livelihood. When an appointment is missed or canceled at the last minute, it results in an immediate loss of wages and prevents other pets on our waiting list from getting a spot.
It costs more for me to be open in heating or cooling the shop for your pets comfort, electric, and maintenance along with it to sit in the shop all day waiting for people not to show.
This also hurts my family as there is times my husband leaves work early to make arrangements for picking up our kids and he also looses out on wages due to this.
To keep my doors open (yes that is correct, if things do not change i may need to close up shop completely or lessen my amount of days open) and avoid raising my overall grooming prices for everyone, I am implementing a strict updated Cancellation and No-Show Policy, effective [9/15/2026]. I will be sending out a new form that will need a digital signature regarding this new term all must sign or will no longer be accepted as a client if you are unable to digitally sign I will have printed forms at the shop that will be signed but I will need it signed before your appointment begins.
Cancellation Notice: We now require at least [48] hours' notice to cancel or reschedule an appointment. This hasn't changed but just a refresher.
Late Cancellation Fee: Cancellations made within [48] hours will incur a fee equal to [50%] of the scheduled service.
No-Show Fee: Missing an appointment without any notice will result in a fee equal to [100%] of the scheduled service, which must be paid before booking your next visit.
I completely understand that emergencies happen, and I will always handle true emergencies on a case-by-case basis. However, to keep this salon running sustainably, I must protect my time and my business.
Thank you so much for your understanding, your respect for my schedule, and your continued support of my small business. I can’t wait to see you and your pups at your next visit!
Warmly and with love as I love and care for you all as family,
Nelle Gilliland
With Howling Holler Pet Grooming