10/14/2026
To My Valued Clients and new Clients!
As an independent, solo groomer, I pour my heart and soul into every dog that enters my salon. I treat grooming as a craft and strive to provide top-quality care, safety, and personalized service for your pets.
To keep my salon running smoothly and maintain a safe, positive environment, please review my updated business policies:
Pricing, Discounts & Extra Services • Firm Rates: My prices reflect my time, professional skill, labor, and standard of care. Rates are non-negotiable, and I do not give discounts or lower prices upon request. • Nitpicking for Discounts: Critiquing or nitpicking a groom in an attempt to negotiate a lower rate, demand a discount, or avoid paying full price will not be tolerated. • Matting Fees: Severely matted coats require additional time, specialized tools, and gentle care. Extra labor—including dematting or necessary shave-downs—will always incur standard additional charges.
• Drop-Off Discussions: All haircut requests, coat condition concerns, and price estimates will be confirmed at drop-off. Once services are completed, final fees are firm.
Pet Health & Safety First • Grooming is a detailed art, and everyone’s aesthetic preferences vary. However, your pet’s health, comfort, and safety will always come before cosmetic appearance.
• I will not compromise a dog's well-being or attempt unsafe coat removal to achieve a specific look
Zero-Tolerance Policy & Client Compatibility • Mutual Respect: I maintain a zero-tolerance policy for rude, aggressive, or disrespectful behavior—whether in person, on the phone, or online.
• Strict No Re-Booking Policy: In the past, some clients have left after complaining about prices, nitpicking or critiquing the grooming to get discounts, or acting disrespectfully. Please note that I keep detailed client and pet records (including names and phone numbers). If you previously left dissatisfied, treated me disrespectfully, or disputed pricing, I will not accept re-bookings or welcome you back to the salon.
Grooming requires mutual trust and respect. If my style, rates, or policies do not align with your expectations, I kindly ask that you remain with a salon that better fits your needs.
To my wonderful, regular clients who continue to support my business, respect my work, and trust me with their furry family members—thank you! Your support means the world to me.
