09/10/2026
🫶🏻‼️Hey everyone! Just wanted to remind you of our current policies‼️🫶🏻
This applies to any & everyone. I mean this with all respect! Regardless of who you are, how long you’ve known me or how long I’ve done your dog. Same rules apply to everyone. I’m so grateful for every single one of my clients, especially ones who have followed me and trusted me with your babies for a long time. But as my business & I’ve grown as a groomer these policies have been put in place for your pups safety & wellbeing as well as mine❤️
-All dogs must be currently up to date on their vaccinations & I must have copy/picture of their current up to date records. Rabies is required by law! (Also your dogs safety matters)💉‼️
‼️‼️--CANCELLATION/RESCHEDULE/LATE POLICY: ‼️‼️
*Emergencies may be understandable*
As a small business we reserve time specifically for each pet on our schedule. These last minute cancellations and reschedules that make it hard to fill the spot are harder on us than you think!
‼️‼️‼️-Cancellations or reschedules must be done 24 hours before the appointment time. If not, there’s a $25 fee per dog. The second time will be half of the grooming appointment price per dog. The third time we will require the full appointment charge & a 50% deposit in order to rebook and that will go towards their appointment price. There will be no fourth time🙂
-No call no shows will have to pay a 50% nonrefundable fee & if you want to rebook we require 50% payment towards their appointment (goes towards the total price of the groom).
-If you are late, we will not take you after 15 minutes of your appointment time unless you’ve communicated & I approve otherwise. After 15 minutes your appointment is canceled & you are considered a no show and charged accordingly. Believe it or not that 15 minutes is crucial, a whole dog can be bathed in that time. If you text me last minute saying your running late and I cannot accept your dog late and you are not within those 15 minutes you are considered a no show! Be on time or make it by 15 late. If you text me at the appointment time you can’t make it that’s considered a no show! Communicate people!!
-If you cancel the day of you will be charged for the full amount! Let me make that clear FULL amount as we cannot fill the spot in time!!! ‼️‼️‼️‼️‼️‼️‼️‼️
Unless there’s an absolute emergency please everyone follow the policy or you will be charged accordingly! 🫶🏻
-‼️Everyone is required to have a card on file. Going forward all new & regular clients will be required to have a card on file due to the amount of last minute cancellations and no shows. Everyone is required! If you cannot follow this policy, unfortunately you will not be booked or will be cancelled. This card will not be charged at any point unless the policies are not met! (or if you prefer to pay with that card at the end of your pups groom) but however you usually pay is totally fine. I will reach out to everyone and request the card on file if you don’t already have one. If you’ve paid with a card before it’s already on file 😉
-Fleas! 🦟‼️ If your pup has any fleas what so ever a flea bath is required at your expense. I have to use specialty shampoo & treat the facility to prevent any other dogs getting them. If your dog has more than just a few they will be sent home at whatever point they are at until the infestation is treated by a veterinarian. I don’t care if they are soaking wet🙂. If you know your dogs infested treat them first! I cannot risk other dogs getting them or our facility being infested. Pricing for flea shampoo may vary depending on severity of the case. If you keep your pup on preventions this shouldn’t be an issue!
-🚫‼️We no longer allow new dogs with aggression or on medication for aggression or severe severe anxiety (biting, snapping or absolutely off the walls anything of that sort). Some anxiety/meds for anxiety may be understandable, but if your pup needs to be entirely medicated/sedated for aggression reasons in order to be groomed then unfortunately we may not be a good fit. They should be groomed by a veterinarian or 1-1 groomer that can give them the extra time to handle their behavior safely. Any sort of aggression will no longer be tolerated. I happen to like my hands how they are😆
-Free roam & kenneling! We do at times free roam dogs and let them play but a kennel may be used if necessary. Let’s face it not all dogs want to be played with, some dogs mark on every corner of the building or are mischievous when they don’t have eyes on them every second. Some dogs are happier chilling in a bed chewing on a toy. Some dogs are happier playing with friends. With that being said if your dog is marking on every single corner, going after their friends, not properly socialized or having other issues while loose they may be put in a kennel or playpen and have rotating play times with friends. We are too busy to stop what we are doing every 5 seconds to clean up & make sure everyone’s on their best behavior. I ensure you that every single dog gets play time and love but we are not a doggy daycare we are a grooming salon. As we have gotten busier it’s beginning to be a safety and sanitary risk having too many dogs running around at one time. I need to ensure all dogs are safe at all times & that our place (& the dogs lol) are staying as clean as possible!
-⏰Pick up time: We will text you 20 minutes before your pup is ready for you to head our way. Pups must be picked up within an hour and a half or extra fees may apply. We do not have the space to hold a million dogs at a time.. If you communicate with me and let me know what your day looks like typically I’ll understand and let you know when I need them picked up by if your timing doesn’t work for me. Just communicate! If your pup doesn’t do well with other dogs or absolutely freaks out in a kennel we don’t want them uncomfortable for hours. We want everyone happy & going home in a timely manner to prevent stress.
-🚫‼️I can/may stop service at any point in the appointment if it’s unsafe or uncomfortable for the pup or me. If your pups behavior is unsafe for any reason (severe anxiety, aggression etc) the service may be stopped at any time untouched, unfinished, half way done, anything & payment may be required due to the time spot being taken. Let me make that clear!! Our priority is your dogs safety and comfort always and I’m not willing to risk my safety if I cannot safely approach them!
-⏰Grooming Time! We try to get everyone in and out as fast as possible. As we are not a 1-1 groomer and we do multiple dogs at a time while keeping everyone rotating and flowing a full groom may take a few hours. If you have more than one dog it may take additional time. We give every single dog breaks, love & playtime. We don’t over-stress or strap down your dog to get them done. We want them comfortable & happy so if that takes extra time then let it! I know some salons are require all dogs to be dropped off at 8 am and have them until 5pm for 8 hours!!! We don’t do that! We try to be flexible for your schedules. Petstore salons for example estimate 3-4 hours per dog for a groom. Typically all dogs are out by the 3 hour mark but sometimes way less or sometimes more. Every pups needs are different. If you are wondering the status of your pup text or call me. If you need them out for a certain time let me know ahead of time! If you show up unannounced before your pup is done without reaching out to me to ask the status- your pup will be sent home at whatever point they are at unfinished and payment will be required. I don’t rush or stress your dogs out so don’t do that to me please 🥰
-⏰Hours! We are open Monday-Friday 8am-4pm!
We do not open at 7:15, 7:30 or close at 4:20. 8 to 4 people 8 to 4! I have a few that drop off early because I get there early but that’s communicated and totally fine. I don’t mind if you ask me. Don’t just show up that early or late please!
-💵Payments! Payment is due at the time of pickup & no later! We will send you an invoice once your pup is ready that has the pricing breakdown and you can pay how you choose. If there’s an extra fee you are questioning just ask me I’ll happily explain!
-🐑Matting! In some instances of significant matting, especially where it will be painful or possibly injuring the pet we may determine that shaving is the only safe option for the pet. In this case, we would get permission/communicate with you before any shaving is done. But we have a zero matting policy as far as brushing. One or two tiny matts or tangles ok I’ll brush it out. I will not and do not brush out matting. Not because I don’t want to do my job because I am not willing to cause your dog pain and suffering because you want them to look pretty. I’ve tried on many dogs and no dog no matter how well behaved will tolerate the pain. It’s your job as a parent to brush and comb them at home to keep up with maintenance. I understand, life happens dogs get matted but understand I am doing my best for your dog to be comfortable while doing my job. I don’t want to be the villain causing them unnecessary discomfort. Humanity over vanity!!! Mats are tight knots that restrict blood flow and movement. Sometimes it is impossible for a groomer to brush out mats because it can be too painful for the dog to tolerate. At times, the act of shaving mats reveals pre-existing injuries such as inflammation, skin infections, blood circulation problems, hematomas, it can cause sensory issues. It makes it way more difficult to safely groom them as you are going slow and on their skin. Many issues. Severe or light matting may require extra fees as it ruins blades and equipment on top of the extra time it can take to remove. If your dog is pelted or matted entirely to the skin an automatic $50-$100+ charge will automatically be applied due to the severity & time it will take. I’m a groomer not a magician🙂
-Deshedding! Deshedding treatments may cost additional especially if impacting is severe. As it takes extra time, techniques & specialty products. Same rules apply as matting as far as pricing with impacting!
Last but not least I’m a single person running a business people! I have an assistant that helps but we are both busy. I try my best to answer in time but I’m human. If it’s urgent call me and leave a voicemail. If your call is that important I’ll call you back asap. I work 5 sometimes 6 days a week for 8 to 9 hours a day if not longer with no breaks lol. By the time I get home it’s time to go to sleep and then back at it the next day lol. Sometimes I just need to turn the business phone off and rest. I’ll respond to you as soon as I possibly can! 🥰
Respectfully, if you don’t like my polices or won’t cooperate with them there’s plenty of other places around. Love y’all though😆
Thanks for always trusting me with your babies! I want everyone to be safe & happy. I’m so grateful for you all but I’d appreciate everyone respecting and understanding my policies and time going forward! 🐾💗
