09/07/2026
It’s been a while since we’ve made a post about our grooming policies + rules, and with the holiday seasons approaching, we figured that we would remind everyone. ❤️
Starting on November 1st of this year, we will NOT be accepting any HAIRCUTS on dogs that are not already on a schedule with us. We are tired of seeing so many people only getting their dogs groomed ONCE A YEAR… for family coming around on holidays. Your mess is our stress, and last holiday season was very hard on our groomer with how many matted dogs she had coming in. It’s not fair to her, or the animals! Matting is neglect! Remember that.
NO CALL NO SHOWS: 📞
you will be asked to pay a $35 fee due at next appointment. after 3 no-shows you will be taken off of our client list.
CANCELLING LESS THAN 24 HOURS PRIOR TO APPOINTMENT: ❌
You will be charged a $35 fee due at next appointment, PER ANIMAL! after 3x you will be taken off of our client list. Please understand that when you cancel your appointment without any time for us to schedule another dog, that’s money that our groomer and our rescue is missing out on that day.
SHOWING UP LATE TO YOUR APPOINTMENT WITHOUT PRIOR APPROVAL WITH GROOMER: ⏰
Sometimes we have clients coming in after they put their kids on the bus, doctors appointments, etc. We are pretty flexible.. Just call us ahead of time and let us know that you are going to be running late and we will let you know if we still have time!! But we will not accept appointments that are 15+ minutes late. we will charge you a $25 fee for that day, and ask you to reschedule, as it puts our whole day behind otherwise.
SHOWING UP LATE TO PICKUP WITHOUT PRIOR APPROVAL WITH GROOMER: ⏰
We understand completely that some people drop off their dogs on their lunch, and pick up after work, but please let us know ahead of time if that is going to be the case. Anyone who is an hour+ late to pickup that isn’t already pre approved by us, will be charged a $15 fee per half hour late. We are not a daycare service. Sometimes we have dogs here that are other dog aggressive, destructive dogs that try to rip up our floors, doors, salon equipment, etc, or even just dogs that are super stressed out being away from owners and act out. So we ask that you pickup your pets soon after we call to avoid any issues. And yes all of the above has happened to us!
FLEA INFESTED DOGS/CATS: 🐜
We ask that you let us know ahead of time if your animal is experiencing a flea infestation, and we ask that you treat them before appointment. When a flea infested animal comes into our care, we have to fully treat our building to ensure future clients don’t get fleas as well. It takes a huge toll on us financially and physically. Each animal that has fleas gets a MANDATORY flea dip, which is $25 per animal.
VACCINE POLICY: 💉
we require proof of rabies vaccine at appointment, it’s not only our rule, ITS THE LAW!
We do NOT charge people for emergency cancellations. We are human too and we understand life can throw a lot of unexpected things at us! But please be honest! ❤️🩹
Thank you all for choosing our grooming salon. Seeing your pets faces walk through our door is truly the best part of our day. We appreciate each and every single one of you more than you know. We have these policies in place to keep everything organized, ensure pet and groomer safety, and overrall just have our organization run smoothly. Here’s to more grooming appointments in the future! 🥂
