05/15/2026
❗️ I know what you’re thinking… “Not another policy reminder!” And honestly, I get it, I feel the same way too. But it’s time for a little refresher on cancellation policies here at Kate The Pet Nanny LLC! This is quite a long post but please take the time to read until the end. 💙
Lately, last-minute cancellations, schedule changes, or forgetting to inform Kate of those schedule changes until the night before, or even forgetting my policies completely, have become more frequent. I completely understand that life happens, emergencies happen, and things come up unexpectedly, and I always try my best to work with everyone reasonably and compassionately. However, I also have to protect my time, income, and business.
This is not just a hobby for me. This is my full time career, my livelihood, and how I continue providing the level of care, reliability, and enrichment your pets deserve 🐾
When you book services with me, that time is specifically reserved for YOU and your pets. Last minute cancellations often mean I am unable to refill those spots, especially for longer services like overnight stays, pawventures, or multiple daily visits & especially last minute. Not only does that directly affect me financially, but it also makes scheduling incredibly difficult for other clients waiting for availability.
Because of this, I wanted to refresh everyone on Kate The Pet Nanny's cancelation policies. The last thing I want is to have to become even more strict, but please keep in mind, this is my full time business, how I pay my bills, take care of my fur family. This is not a hobby. So for now policies will remain the same as they have before and this is just a refresher of those policies.
❗️OVERNIGHT SITTING & VACATION DROP-IN VISITS
• 50% of the total stay cost is due at the time of booking to reserve your dates.
• A minimum of 2 months notice is required for cancellations in order to receive your 50% deposit back.
• Any cancellation made with less than 2 months notice will result in full payment of service
These bookings often block off large sections of our calendar and prevent us from accepting other clients during those dates.
❗️DOG WALKING, PAWVENTURES & NORMAL VISITS
• I require a minimum of 48 hours notice for cancellations.
• Cancellations made with less than 48 hours notice will result in full payment being due.
❗️VIP DOG WALKING, PAWVENTURES & NORMAL VISITS
• I require a minimum of 24 hours notice for cancellations.
• Cancellations made with less than 24 hours notice will result in full payment being due.
❗️PLEASE REMEMBER
• True emergencies will always be handled on a case-by-case basis at my discretion.
• Repeated last minute cancellations may result in refusal of future services.
• These policies are in place to protect my time, business, and ability to continue providing dependable care to all of my amazing clients.
• These policies are ALWAYS viewable on my website or through "files" on Time To Pet to view the signed contract, if you do forget.
As always, I truly appreciate every single one of you and absolutely love caring for your pets 🐶🐱 Thank you for supporting my small business, respecting my time, and helping me continue doing what I love every single day 💙💛
