09/25/2026
🎉 Congratulations to Samantha, our Lead Client Care Representative at our Beavercreek location, featured in the North American Association of Veterinary Receptionists NAAVR's September Newsletter!
Her article, "There's No 'Just' About It: Why Investing in Yourself Matters," speaks to anyone who's ever had their job title undersell everything they actually do. Samantha writes about the many roles CSRs juggle — from client education to team support — and shares real, practical ways to protect your energy and set boundaries along the way.
With 16 years of experience in veterinary care, Samantha knows firsthand that CSRs are, in her words, "the heartbeat of the practice." We couldn't agree more. Thank you for representing AcutePet and advocating for CSRs everywhere, Samantha! 🐾