07/23/2026
There are a lot of good supplement companies out there and a lot of good supplements, but often a good supplement can become untenable with terrible customer service and shipping. Other times a good supplement can become five star with the addition of some amazing support, customer service, and shipping management.
I feel this way about SmartEquine. When SmartPak first appeared on the market I was very skeptical and didn't see the benefits. But over the years I recognized the benefit of their SmartPak system when it comes to supplement waste and dosage control. When I started trying their branded products. I was happily surprised and got some great results with my personal horses. So as the barn grew bigger I encouraged the use of their supplement services and it has been a huge benefit to my program. I couldn't imagine if all of my boarders decided to do single buckets of supplements. The SmartPak drawers are always the most easily stocked, never lapse any dosages, and are so clean and tidy.
And then there are people like Rachel , the barn representatives that have taken our barn as a personal responsibility. They have really made this company such a wonderful addition to my life. I have a direct number to my rep who is always happy to help me alter deliveries for both myself and my clients, alter dosages, compare prices and ingredients, a bottle of this or that to my next shipment, and help me with every other possible issue that could arise with any product that they carry. They are also really good at encouraging us to buy their product but are never pushing too hard and will always be happy to help me when I add supplements into the SmartPaks that aren't their brand.
Today I had a wonderful time getting to meet Rachael our Smart Barn representative for the first time, She came all the way from up north to Texas and wanted to meet me in person after so long of helping me juggle all of the crazy! She is beyond helpful and even during her travel to Texas was dealing with some doubled up autoships and sending a backup container of electrolytes that I had requested.
One thing I can say about SmartPak is their customer service is beyond anything of any other company I've ever dealt with. It was nice to see Rachel and apologize to her and expressed how important she is in my management. Often I'm in the middle of a lesson when the client comes up to me and I send her a message immediately about a product so that I do not forget about it. If I'm talking to a client about changing dosages of a supplement, I can message her and the dosages are changed long before the horse and rider are cooled down and leaving the barn!
Thank you to Rachel for all of the times she's put up with me and helped me minimize supplement and product juggling for over 30 horses!
SmartPak