09/18/2026
Dear Clients,
Thank you for continuing to trust us with your pets' care. We are grateful for our wonderful clients and want to share a few important reminders to help us provide safe, timely, and compassionate care for all our patients.
Pet Safety
All pets must be properly secured while in the clinic and parking lot. Dogs must be on a leash and kept close to their owner, and cats and other small pets must be in a carrier. Even friendly pets can become frightened or react unexpectedly in a veterinary setting. If you need a leash, please let us know; we are happy to provide one temporarily.
Coming to Your Pet's Appointment
The person bringing your pet should be familiar with their health, medications, and current concerns and must be authorized by the primary owner to make medical and financial decisions. Family members, friends, neighbors, and pet sitters are welcome, but please make sure they have the information and authorization needed for the visit. Any authorized agent must be over the age of 18.
Please use the following link to schedule an appointment for your pets Request Appointment at Animal Care Center of Aurora
Sick & Urgent Pets
We will always do our best to accommodate sick pets, but we are a general practice hospital, not an urgent care or emergency facility. If your pet requires immediate or critical care, we may recommend going directly to an emergency hospital, such as VCA Alameda East. Referring your pet to emergency care does not mean we don't want to help; it means we want your pet to receive the appropriate level of care as quickly as possible.
Prescriptions & Appointments
Please allow up to 72 hours for medication and prescription requests, including outside pharmacy approvals.
Please use the following way to access our online pharmacy. This is the quickest way to get your pet's online orders approved. https://shop.animalcareaurora.com/pet/
Clients arriving more than 10 minutes late may need to reschedule to avoid delaying care for other patients. We also ask for at least 24 hours' notice for cancellations. Repeated no-shows or cancellations with less than 24 hours' notice may result in a cancellation/no-show fee.
Costs & Your Budget
We work hard to keep our pricing competitive, but we are not a low-cost clinic. We understand that veterinary care can be expensive and encourage you to discuss financial concerns with us. When medically appropriate, we are happy to prioritize recommendations, discuss alternative treatment plans, and work within your budget. We can also help direct you to lower-cost resources when needed.
If needed, you can apply for CareCredit to use for the cost of your pets’ medical care. CareCredit.com
Respect for Our Team
At our clinic, we are incredibly grateful for our wonderful community of pet parents who treat our team with kindness and respect every day.
We understand that caring for a sick pet can be stressful, and we welcome your questions and concerns. However, yelling, insults, threats, or other abusive behavior toward our staff will not be tolerated. Depending on the severity, this behavior may lead to a formal warning or termination of the veterinary-client relationship.
Our team's safety and emotional well-being are incredibly important to us and ensure we can focus entirely on providing the best possible care for your pets.
Thank you for taking the time to read these updates and for helping us maintain a safe, respectful, and supportive hospital. Most importantly, thank you for trusting us with your pets. We appreciate being part of their healthcare team.
Warmly,
The Animal Care Center of Aurora Team