10/19/2026
📢 D’Tails Customer Account Update
We’ve all gotten pretty comfortable with our online system! Most of you are using the app, while others prefer accessing it through the website — both are completely fine!
Over the next several weeks, our team will be working to make sure there are no gaps in our customer accounts. This includes making sure we have:
• Your complete contact information — name, address, and phone number
• An emergency contact
• Your veterinarian’s information
• All required vaccines uploaded to your account
• All required agreements signed
We will be working hard to get every customer’s account completely up to date before the new year.
Beginning January 1st, appointments will not be accepted unless all required information, vaccines, and agreements are completed and uploaded to your account.
We truly appreciate your patience and cooperation as we work through this process. Our goal is to make sure everything is up to date and ready to go for a smooth and successful 2027! 🐾
Thank you for being part of the D’Tails family! ❤️