04/24/2026
🤩 CSR SPOTLIGHT 🤩
As we round out Veterinary Receptionist Week, our final CSR spotlight is Diana, and we’re so excited to show her some love today! 🐾💕
We asked each of our CSRs a few fun questions so y’all can get to know the smiling faces, kind hearts, and hardworking humans behind Hooves & Paws a little better.
Diana has been part of the Hooves & Paws family for almost 5 years, and we’re so thankful for the dependability, consistency, and care she brings to our team every single day. She’s been such a steady presence at Hooves & Paws over the years, and we truly appreciate the love she has not only for her own pets, but for every pet that comes through our doors.
🐾 Favorite animal or dream pet:
Dogs are her favorite, but if money was no object, Diana says she’d probably want a whole zoo 😂 If she had to narrow it down to just one dream pet, it would be an otter 🦦
✨ If Diana could be any animal for a day:
She’d be her sassy girl, Sassy, her adorable Yorkie 🎀🐶
🎶 Workday theme song:
Who Let the Dogs Out 😂
☕ Favorite go-to treat:
It depends on the season! Diana’s favorites include an espresso frappuccino, unsweetened iced tea, pumpkin cold brew, or a dirty chai latte… and yes, she says thanks to her boss Jessica for introducing her to that one 😆
🌍 Bucket list dream:
To travel to Italy 🇮🇹✨
💕 Favorite part of being a CSR:
Seeing all the adorable fur babies come through the door, helping pet parents feel more at ease, and being able to make a difference in both a pet’s day and their family’s day
🦸♀️ CSR superpower:
Resourceful problem-solving, Diana has a gift for staying thoughtful, adaptable, and helping find the right answer while keeping everything running smoothly
🩺 One thing she wishes clients knew:
How much heart, hustle, and compassion goes into every call and every appointment. Behind the scenes, our team is balancing empathy, triage, and teamwork all at once to help keep pets comfortable and clients supported.
❤️ What she loves most about Hooves & Paws:
Our team culture, working together, and the shared passion we all have for every pet’s well-being
We’re so lucky to have Diana as part of our Hooves & Paws family! Help us show her some love in the comments! 🥰