05/10/2023
My husband works with a woman who, while driving home from work, was hit head on by a careless driver who was texting and driving. She said she saw the top of his head right before he crossed the line and hit her. All of her airbags deployed. Amazingly, the most serious injury she suffered was a broken arm, wrist and hand. She is grateful for that. However, it’s highly likely that she won’t ever be able to type again...and that’s her livelihood.
The insurance company of the young man who hit her called to get some information from her. In her words, “They never once asked me how I was doing or expressed how sorry they were that I was hit. All they cared about was getting details of the accident like where exactly was your car hit.” She said it was such a transactional conversation, it left her feeling like she didn’t matter. And guess what? Now she plans to sue.
In contrast, a colleague of mine just had to put down her beloved twelve year old golden retriever. It happened quickly; he stopped showing interest in his food on Monday, became lethargic on Tuesday so they took him to the vet and got medications for him. He refused the medications, clenching his teeth like never before. That evening his eyes became glazed as he was less and less responsive so they rushed him back to the vet.
The veterinarian did some tests and confirmed he was in heart failure. When asked if it was time for their sweet dog to go, he said yes. He also commended them for acting quickly to prevent further discomfort. He told them to spend their time with him, and when they were ready, to come let him know. He left the room so they could say their goodbyes.
This dog was her best friend, her snuggle bear, her shadow. Making the decision to let him go and be out of pain was a difficult one, but she and her husband did it. She was so grateful to the vet. She said, "He was amazing and the compassion he showed us was incredible! It made such a heartbreaking time more bearable.” She had not seen this vet before, but has decided to take her other two dogs to him for all of their veterinary care.
What is the commonality of these two seemingly opposite stories? The power of compassion. Withhold it and you pay the price. Offer it and you receive the reward. The latter is EQ in action.
Are you being transactional with your team? Or are you offering compassion? A little can go a long way. It's your choice. Make it count.