04/16/2024
Hi friends,
We are having increased trouble with people not arriving at their scheduled appointment time. Please read this post from our friends in Wichita about how this affects the grooming process.
Thank you for your continued support.
⭐️IMPORTANT PSA ABOUT APPOINTMENTS
Hey everyone! I just wanted to take a moment to write this out, as things have been a little hectic here at the salon. I want to make sure we are all on the same page here.
We love our clients. Every single one of them. We treat everyone with respect, even in situations when we are not given the same grace.
We are an appointment based business. We set appointment dates and times to fit our schedule and make sure we can get as many dogs taken care of in a timely manner as possible.
When a client shows up early, it takes time away from the dogs we are currently working on, as we have to stop what we're doing to check that early client in. In the time we used to check someone in even 20 minutes early, we could have finished what we were working on, which could make the difference in that dog going home on time.
When a client shows up late for their appointment, it puts us behind on every other dog that comes in after that, because we could have had the prep work done in the time it took you to make it to your appointment.
We understand things happen, but communication is key in this industry. A simple phone call to let us know about any sudden changes helps a ton in planning out our day.
We also have policies in place. These help us get the most out of our scheduling. When you make your appointment, you get 2 reminder text messages to make sure we are doing our due diligence on helping you make it to your appointment. This gives you plenty of time to reschedule or cancel your appointment before the date, which in turn, gives us enough time to fill the time slot we had booked specifically for your pup.
When we get a cancellation within 24 hours of your appointment, that does not give us time to fill that spot, meaning we miss out on money. We are a comission based business, so if we don't have appointments, we don't get paid. I want to make sure my employees are able to take care of their families and pay their bills, just like you are able to with your jobs. We charge the full amount of the missed appointment, because we blocked off space for your dog with the intent of you paying for that, and when you don't show up to your appointment, or give us enough time to fill that time slot, we wouldn't get paid otherwise.
Again, we go above and beyond to make sure you can make it to your appointment. All we ask for is respect for our time and our skill. We set appointment times for a reason, and when you're early or late, it makes things difficult. Please please please, if you cannot make it to your appointment, give us time to get that spot filled. We are a business, so one of our priorities is making money. We respect our clients and just want the same in return.
