09/04/2026
I switched payment processors in 2022. So WHY was I still being charged in 2026?! 🤬
I just discovered that CardConnect/Merchant Bankcard continued withdrawing fees from my small business bank account for FOUR YEARS after I switched to Gingr Payments.
And here's the part that has me FURIOUS: Gingr just confirmed that their own records show I contacted support in March/April 2022 about switching processors AND CardConnect cancellation. I remember calling, being shown how to turn CardConnect off, and being told that was all I needed to do.
Now they're offering to refund just 6 months of fees as a “one-time courtesy.”
Absolutely not.
If you own a small business and use a payment processor, CHECK YOUR BANK STATEMENTS. Check your merchant accounts. Make sure “turning it off” actually means CANCELLED.
How many business owners would notice a recurring merchant fee buried among hundreds of transactions? And what would YOU do in this situation?
