11/09/2026
Korean Air has released an official statement addressing the untimely demise of psychiatric service dog Bubble during a three-hour flight from Guangzhou to Incheon.
"We offer our deepest condolences and sympathy to the customer who lost their beloved pet dog. When flight KE868, which departed from Guangzhou, arrived in Incheon and the door was opened, unfortunately, the pet dog was found already deceased inside the cage," read the statement released on September 7.
The airline added that other pets aboard the same flight did not encounter health problems. They also assured passengers that the in-cabin environment necessary for animal transport was maintained without issue.
But Jingwen Liang, Bubble’s owner, remains unsatisfied with the statement, arguing it still does not fully explain what happened to Bubble.
According to Liang’s viral social media post on September 4, the Korean Air transfer counter in Incheon instructed her to wait for Bubble at the lounge. Two hours later, she was allegedly told Bubble was “not breathing.”
Liang has since asked for CCTV footage, transport and handover records, and even medical and veterinary records but is yet to receive a response.
As of writing, Liang has formally filed a complaint and compensation claim with Korean Air.
Photo from Jingwen Liang/Threads
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Salin sa Tagalog
Naglabas ang Korean Air ng opisyal na pahayag kaugnay ng hindi napapanahong pagkamatay ng psychiatric service dog na si Bubble habang nasa tatlong oras na biyahe mula Guangzhou patungong Incheon.
> “Taos-puso naming ipinapaabot ang aming pinakamalalim na pakikiramay at simpatya sa customer na nawalan ng kanyang minamahal na alagang aso. Nang dumating ang flight KE868 mula Guangzhou sa Incheon at binuksan ang pinto, sa kasamaang-palad, natagpuang patay na ang alagang aso sa loob ng kulungan nito,” ayon sa pahayag na inilabas noong Setyembre 7.
Idinagdag ng airline na ang iba pang mga alagang hayop na sakay ng parehong flight ay walang naging problema sa kalusugan. Tiniyak din nila na maayos na napangalagaan ang kinakailangang kondisyon sa loob ng cabin para sa ligtas na transportasyon ng mga hayop.
Ngunit hindi pa rin nasisiyahan si Jingwen Liang, ang may-ari ni Bubble, sa naturang pahayag. Ayon sa kanya, hindi pa rin nito lubusang naipapaliwanag kung ano talaga ang nangyari kay Bubble.
Ayon sa viral na post ni Liang sa social media noong Setyembre 4, sinabi umano sa kanya ng Korean Air transfer counter sa Incheon na maghintay siya kay Bubble sa lounge. Makalipas ang dalawang oras, sinabi umano sa kanya na si Bubble ay “hindi na humihinga.”
Mula noon, humiling na si Liang ng CCTV footage, mga rekord ng transportasyon at pag-turnover ng alagang hayop, pati na rin ang mga medical at veterinary records, ngunit hanggang ngayon ay wala pa rin umano siyang natatanggap na tugon.
Sa oras ng pagsulat nito, pormal nang naghain si Liang ng reklamo at claim para sa kompensasyon laban sa Korean Air.
Larawan mula kay Jingwen Liang/Threads
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