Puppyhome

Our puppies get here safe and sound in custom-designed pet transportation vehicles with air-conditioning and designed with safety and sanitation in mind. During their trip, the puppies are closely monitored by two trained Animal Care Technicians and have access to clean food and water.

2] How do you ensure your puppies are healthy? Before they travel to us, our puppies must be seen by a licensed veterinarian certifying their health. As soon as they arrive, our on-staff veterinarian performs another thorough head-to-tail check on every single puppy. While in our care, all puppies are closely monitored, kept up to date on their vaccinations, and put on a medical/feeding/bath schedule executed by teams of full-time Animal Care Technicians. These efforts are overseen by our veterinarian. Additionally, a licensed veterinarian comes to each of our locations every week to check on our puppies. We put the welfare of our dogs above all else and spare no expense when it comes to their needs.

3] What does a puppy’s average day look like in your care? They are overseen primarily by Animal Care Teams from early in the morning until night. Animal Care Technicians provide individualized care to meet each specific pup’s needs. From medical care to socialization and basic training, our puppies are given exactly what they need during their brief stay in our care. All staff members participate in our Puppy Enrichment Program, led by an experienced behaviorist, which focuses on not only giving puppies time to play but time for learning. Every day, we take time to train, exercise and socialize. Of course, they are also loved by our Puppy Specialists and visitors every day.

4] Will my puppy be microchipped? Every puppy comes with a microchip that is automatically registered with your information upon purchase, along with a lifetime PetKey membership to access and house all medical records.

5] Will my puppy come with a health warranty? Our puppies come with a 15 Day Primary Medical Warranty that covers the reimbursement of veterinary expenses for infectious/contagious conditions up to the purchase price. Also included with your purchase is a 2 Year Hereditary/Congenital Medical Warranty (well above the 60 days required by law). This warranty can be extended free of charge for up to 5 years by continuing the feeding of Earthblend dog food. These warranties are set up to protect the customer and ensure our puppies continue to thrive after leaving our care. We also offer an optional Major Medical Surgery Warranty and an Animal Replacement Policy, something you will not likely find with pet insurance.

6] How do I know what puppy is best for me and my lifestyle? We are passionate about helping families find a puppy that will best suit their needs. Our Puppy Specialists are knowledgeable of dog breeds and get to know our customers to carefully evaluate important details about their lifestyle that will help us match them with a suitable companion. Not only are we vetting if a puppy is a good fit for you, but also if it is a safe/secure environment for them. Some factors we consider include allergies, type of home, work-life, family, commitment to training, level of exercise, etc. We focus on education and responsible pet ownership. When customers want to purchase a breed that can be a bit more demanding, we go over detailed breakdowns highlighting the pros and cons of the breed. We do this so people know exactly what they are signing up for and to ensure the puppy will be raised in a safe and stable environment.

7] Do all puppies find homes? Most of our puppies find homes within days or a couple short weeks of arriving at our care. Those that do not find families right away are reduced in price to ensure all puppies go home in a timely manner.

8] What are the Homes for Life Program? This re-homing program is the result of our lifelong commitment to every one of our puppies. We understand that sometimes, of unfortunate and unforeseen circumstances, people can no longer care for their pets. For this reason, customers must sign an agreement stating they will return their dog to us if they can no longer care for them. This is our promise to every puppy to ensure they always have a loving home and that we do not contribute to the homeless pet population. When a dog is relinquished to us, we evaluate their health & behavior, provide any necessary rehabilitation and training, as well as spay/neuter them (if not already done) before meticulously matching them with a new forever family. We get to know these dogs very well and carefully evaluate potential adopters to ensure they are equipped for the dog’s specific needs. Read more about the program and see what dogs are up for adoption on our page

8] Can you help me find a specific puppy? You can see a list of the breeds we regularly have available. If you are seeking something specific, we offer special orders for those who are set on finding a specific breed, gender, and/or coloration of a puppy. Special Orders require a small deposit that is refundable after three attempts of matching the puppy being sought.