We specilize in Reptiles, Amphibians & Insects from Malaysia & Whole Wide Worlds. We provide the highest quality animals at reasonable prices. All of the exotic animals we collected from the wild are guaranteed compliant with the Malaysian Wild Life Protection and Sanctuary Act 1972. Thus, we are currently planning to include CITIES animals in our inventory because these animals are under protection and permit is required to sell CITIES animals. Meanwhile, we strongly encourage the purchase of captive bred animals. Captive bred animals are always better conditions and more tame compare to any wild caught animal. It is a huge responsibility to provide proper care for an exotic animal. Please do some homework before you buy. The contents of terms & conditions for Bone Terra & Marine Aquaria consist:
Guarantee:
All animals send by us are guarantee with live arrival except feeder(valid for Peninsular Malaysia only). Any Death on Arrival (DOAs) must be claim within 12 hours upon parcel arrival with digitized photo as proof. Any claim after 12 hours from the arrival time will be void. We are not liable for any accessories and supplies default due to postage handling. Payment Method:
Maybank2u
cimbclick
Bank-in
(CIMB)
(Maybank)
Purchase Order Method:
Customer is required to name the item & quantity, then please give your contact number & address. We’re committed to reply your facebook personal message or e-mail within 24hours, please rewrite to us if you did not receive any respond from our side after 24hours. E-mail - Mail order is provided as one of our ordering method as well, the variety of animals can refer to our facebook store catalog. The order list can be written in Facebook Personal Message, Excel form or in a text file, e-mail the order list to our official e-mail address: [email protected]
Within one working day, a customer representative will contact you to confirm and process your order. Shipping & Delivery:
A second ‘order’ email including shipping fees will be issue within 12 hours from the first ‘order’ email. Payment should only be made once you receive the second ‘order’ email which includes shipping fees. The finalized total amount payable will be shown in the second ‘order’ email. Sorry, we do not ship internationally. Shipping To Doorstep:
We charge a flat RM12.00 for day & RM20.00 for overnight delivery to your doorstep, regardless of the number of reptiles, amphibians, mammals or inverts you buy. (Klang Valley area only)
CASH ON DELIVERY (C.O.D) - At Klang Valley area only. EMS (POSLAJU) - All LIVE orders will be SHIP BY EMS. All orders received before 11.00am will be send out in the same day and arrive on the following working day. Please make sure someone will receive the parcel, we are not liable for any returned parcel. Parcel will be sending out on every Monday, Tuesday, Wednesday & Thursday. PARCEL - All SUPPLIES & ACCESSORIES category will be ship by normal postage unless specify. It’s usually take about a week for delivery. The shipping rate will be advised upon order placed. Questions & Comments:
We’re appreciating if you have any inquiry, suggestion or comment about our store, please drop us an comments or e-mail at [email protected]
