09/07/2026
🐾 Booking Policy Update 🐾
Firstly, thank you to all of my wonderful clients who arrive on time, collect promptly and support my small business. I really appreciate every one of you!!❤️
However, due to an increasing number of late arrivals, no-shows and last-minute cancellations, I’ve had to introduce some new booking policies. As many of you know, I run a 1-to-1 dog grooming service, not a doggy daycare… so missed appointments and late collections have a huge impact on my day, my income and other customers waiting for appointments.
From July 2026 onwards:
🐶 Arrival Times
• Please arrive on time.
• If you are more than 15 minutes late, your appointment will be cancelled and will need to be rebooked.
🐶 No-Shows
• No-shows will be charged 100% of the grooming fee.
• Repeated no-shows may result in future bookings being refused.
🐶 Collection Times
• I will always give at least 30 mins notice before your dog is ready.
• Late collections will incur a €5 fee for every 10 minutes after the agreed collection time.
🐶 Booking Deposits
All bookings made from July 2026 onwards require a €25 non-refundable deposit, which is deducted from the cost of your groom.
After booking through my booking link, you’ll receive an email with a payment link. The deposit must be paid within 24 hours, otherwise the booking will be automatically cancelled. Bookings are only confirmed once the deposit has been received and you’ve received your confirmation email/text.
These policies haven’t been introduced lightly, but repeated missed appointments and lateness mean lost income and unnecessary disruption to customers who are punctual and respectful of their appointment times.
Thank you for your understanding and continued support of my small business. ❤️
🌴 Please note: I’m currently on leave and won’t be monitoring messages until 15th July. I’ll reply to everyone as soon as I’m back.
Thank you all! 🐶💕