02/09/2026
Social media: quiet. Wrex Raw HQ: absolute chaos. 😂🐾
This is a post just to give you lovely lot a quick real-time update. Whether that's behind the scenes, and updates or general reminders.
🏭We have hired some extra staff, both in our warehouse and admin team. Some of you will know if you have had the pleasure of speaking to Chris, Katie, Archie or Alfie, who all play the biggest part in keeping our customers happy and updated.
🚚We have upped our delivery quantities again, hoping to keep everyone's favourites in stock 24/7. However this doesn't seemed to have worked in some parts🤣
📦In the last 30 days, we have dispatched 16,000+ parcels. We are extremely busy every single day. Staff are starting earlier, and leaving later BUT we also prioritise them and their health when it comes to long working days and allowing them some time away from work.
🖥️ Our staff are regularly taking work home with them. Whether that be our admin team, our social media team, or anyone else behind the scenes please note that work does not stop to make sure things carry on as they should.
𝐏𝐎𝐋𝐈𝐓𝐄 𝐑𝐄𝐌𝐈𝐍𝐃𝐄𝐑𝐒
We are all human. Mistakes happen. Lessons are learned.
❌We do not and will not tolerate any insults, remarks, threats or harassment toward any member of our staff. If this occurs, we reserve every right to cancel any outstanding orders and any future ones you try to place. Instore customers will be refused service, asked to leave and to not return. Our staff are here to help.
📑Our terms & conditions are in place for a reason. We have had too many occasions where our staff have been verbally assaulted for following these. Our staff will NOT put their jobs on the line for any customer.
🏠Please ensure you have correctly entered your shipping address. Once your order has been processed & dispatched we are unable to make any amendments or take liability for this as this is not an error caused on our behalf. Refunds or replacements will NOT be offered.
✨Our processing time for every order is 1-3 working days. We are so busy that this is absolutely necessary and we urge our customers to read our terms and conditions where this information is available. On the odd occasion we may be able to fast track an order, but our systems are in place to ensure we work day by day.
We thank every single one of our customers for the loyalty, support, patience and understanding throughout their journey with Wrex Raw. It never goes unnoticed, and everything we do is for you.
Lots of love, all of us at WrexRaw🩵
P.s Big things coming for 2027👀🎉