10/06/2026
This exact thing happened to me yesterday (and far too often!).
Doing a *New client* a favour who’s “desperate.”
What’s really upsetting, is that it stops me from earning an income if people simply don’t show up. That’s why I have a 48 hour cancellation policy.
The *new client* won’t be offered any other appointments until the full groom fee is paid for the missed appointment.
And what really bugs me, I had another client message yesterday, for an urgent appointment for his elderly dog who I can’t get in for a few weeks. Had I known the client yesterday wasn’t going to show, I could have offered the elderly dog his slot and made him comfortable.
Because of this, all new clients will be asked to pay non refundable deposits to secure any future appointments. I hate doing it. It takes more time, and more effort, but the business cannot afford not to anymore.
Polite reminder if you book in with a business for any services and then blank them it's not okay.
This week i've had my first ever ghosting from a client.
Someone I met last year, and have spent time outside work hours doing a consult, on the phone and speaking to them regarding their pet care and have still been in contact a couple of months ago.
I'm hoping there's a genuine reason for this; but if not then i've spent hours of personal time (which is limited anyway) for nothing.
Please don't be that person and notify any business you plan to use of changes, they might be able to take on other work instead and not lose income.
Photo of Bleu so this post doesn't get lost.