10/06/2026
Ever since Cheltenham Equine was founded 11 years ago we have used automated reminder systems for vaccinations and dentals.
We have always made it clear that these are a courtesy and that ultimately owners are responsible for ensuring appointments are booked to keep vaccinations in date.
Sadly, the Practice is increasingly being blamed for lapsed vaccines. With this in mind, we are considering the following options and would like to know how clients feel:
A) Keep the current reminder system on the understanding owners are ultimately responsible.
B) Don't send reminders and book next appointment at time of invoice payment.
C) No reminders and no future appointment booked.
Please comment A, B or C. Thanks for your feedback.