29/09/2026
Hi everyone! 🐾🦷
I’ve posted before about taking deposits for teeth cleaning appointments, but if I’m honest, I became a little lax with enforcing this. I really didn’t want to be the groomer who had to enforce strict rules and make my lovely clients feel that I didn’t trust them.
As you know, I absolutely love providing teeth cleaning and have specialised in this service. However, these appointments are also some of the hardest slots for me to fill again at short notice. If I have a no-show or late cancellation, it has a significant impact on my income for the day, especially as teeth cleaning is a big part of my daily business.
There is also a toothbrush allocated to every client. These are included in the cost of the first session, but unfortunately, if someone doesn’t attend their appointment, I have to dispose of the toothbrush — which is an unnecessary waste of resources and cost to my small business.
So, going forward, I will be reintroducing the booking fee:
🦷 Initial teeth cleaning appointments: 50% non-refundable deposit required to secure your booking. £25
🦷 Maintenance appointments: Full payment required at the time of booking. £25
48hours notice provided for change or cancellation of the appointment, a text is sent 48hrs before to help clients remember and change if they have forgotten.
Also as per the terms and conditions of this service I send to all my clients, if the re book is over the required 12 weeks a 30 min appointment is required for £35 instead of the normal 20minutes maintenance.
This will apply to all future teeth cleaning appointments.
I completely understand that sometimes things happen, and I really do appreciate your understanding that this policy is simply there to protect my time, my income and the resources that go into providing this service.
Thank you, as always, for your continued support of my small business. It genuinely means so much to me. ❤️