03/09/2026
🐾 IMPORTANT — TRACEY’S GROOM ROOM APPOINTMENT POLICY 🐾
I’m putting this post out as an important reminder for all my lovely clients.
As many of you know, I am the only person who runs Tracey’s Groom Room. I manage everything myself, and my appointments are limited. When I reserve a slot for your dog, that time is specifically kept for you and cannot be offered to someone else.
🚨 NO-SHOWS WILL NOW BE CHARGED 🚨
With immediate effect, any appointment that is missed without notice will be charged at the FULL price of the missed appointment.
If you do not attend your appointment and have not contacted me, the full cost of that appointment must be paid before another appointment can be booked.
I completely understand that genuine emergencies and unexpected circumstances can happen. If you cannot make your appointment, please contact me as soon as possible.
Giving me notice means I may be able to offer the appointment to another client who is waiting.
However, missed appointments without notice are not fair on a small business, and unfortunately I can no longer absorb the cost of them.
📅 PLEASE BLOCK BOOK
If your dog normally comes every 4, 6 or 8 weeks, I strongly recommend block booking your appointments.
My diary can become very busy, and because there is only one of me, I cannot guarantee that I will always have a space available when you need one.
Block booking helps keep your dog’s grooming routine on track and secures your regular appointment.
🐜 FLEAS — £15 CHARGE
Please check your dog for fleas before bringing them to the salon.
If fleas are found during your dog’s appointment, a £15 flea treatment and additional cleaning charge will apply.
Depending on the severity of the infestation, I may also need to stop the groom to protect your dog, the salon and the dogs coming in afterwards.
Fleas can spread extremely quickly, so the salon must be thoroughly cleaned and disinfected after an infestation.
Please treat fleas BEFORE bringing your dog to the salon and let me know beforehand if you suspect your dog has them.
❤️ THANK YOU FOR UNDERSTANDING
I genuinely love what I do and I’m incredibly grateful for every client who supports my small business.
There is only one person behind Tracey’s Groom Room, so every appointment matters.
Please help me by:
🐾 Keeping your appointments
🐾 Giving as much notice as possible if you need to cancel or rearrange
🐾 Paying the full missed appointment before rebooking after a no-show
🐾 Block booking your regular appointments
🐾 Checking your dog for fleas before their appointment
Thank you for respecting my time, my business and the other clients waiting for appointments. ❤️
Tracey’s Groom Room 🐶✂️
