05/08/2026
LATE CANCELLATIONS AND NO SHOWS.
Can I just remind people that any appointments cancelled in less than 24hrs or missed will be charged at the full price. I’ve recently had a bout of no shows and late cancellations and some people are respectful of my time and business and pay the fee with no quibble, for whatever reason unfortunately the cost is on you not me. You book my time that is how I pay my bills. An example Friday evening 19.30pm I had a longstanding client cancel 2 dogs for an appointment 10am Saturday morning. That doesn’t give me much time to get someone else in. I was out at the time so when I get home I have to spend my evening trying to fill the spot. I’d already reminded the client the appointment would have to be payed for ( which they ignored) I managed to fill 1 spot so messaged back to say I’d filled one spot so I would only charge for 1 dog and they’ve chose not to pay or even answer so obviously don’t agree with that and that’s fine they’ll now go somewhere else and I won’t have a client that clearly doesn’t respect my time and service. Today I’ve had 3 no shows luckily I had people waiting and I managed to fill 2 of those places, but it’s very frustrating when I’m turning business away. ( picture for cuteness attention ❤️)