14/08/2026
Can we make sure respect is kept when trying to book appointments.
This is as always not aimed at the majority of the wonderful clients we so love!
Our top priority here at Cute Cuts is ALWAYS the dog on our bench at the time, and there are a ton of reasons we can’t always make it to the phone.
Maybe a dog needs special handling, maybe it’s young or really old, maybe we can’t hear the phone because the driers are on, maybe the extreme tempuratures mean we are solely focused on ensuring the dogs in the shop are safe and comfortable, maybe we get a little behind and don’t want to rush the dog on our bench so can’t take a call, maybe just maybe we are taking a day off to rest!
But whatever the reason we try our best to answer calls where possible, we have an online booking system for any bookings with Amy and you can always send a text! Which we will respond when we can! I will always text back when I can, that might not be instantly it might even be the next day and you may or may not get a reply over the weekend or out of hours, I do not work weekends. So when I do message you back that’s in my own, personal time. It’s always ok to send a bump text or reminder if it’s been a couple days as yes somtimes messages get lost, but “?????” And “hellllo?!” or similar messages minutes after your first message are not tolerated.
Leaving agressive voicemails, demanding appointments, being down right rude, is not welcome here. And well not even leaving a full name, dog name or phone number to call back on? What do you expect us to do?
We get it the weather is hot your dog is not doing well with the heat! But that is NOT our fault, the weather has been forecast, and it’s summer, these things are expected! book your dog in in advance like all the good, lovley customers!
Have a lovley day and be kinder to people! 👌💕