01/09/2026
Customer Notice
A reminder that our new prices come into effect today.
I would like to thank all of my wonderful customers for their continued support and understanding.
Unfortunately, due to the significant increase in the running costs of the business, I have had no choice but to increase my prices in order to continue providing the same high standard of care and service. For example, our water costs alone have increased by 18%, alongside the many other rising costs involved in running the shop and the additional cost of childcare.
I would also like to remind everyone of our 24-hour cancellation policy.
Please give a minimum of 24 hours' notice if you need to cancel or rearrange your appointment.
Cancellations with less than 24 hours' notice will be charged.
No-shows will also be charged in full.
No further appointments will be booked until any outstanding cancellation or missed appointment fee has been paid.
Any future appointments already booked may also be cancelled until the outstanding balance has been settled.
When an appointment is missed, it isn't just the cost of the groom that is lost. I have still travelled to work, prepared the salon and kept that appointment time exclusively for your dog, meaning I am unable to offer it to another customer.
We are a small independent business, and every £1 genuinely makes a difference. Your understanding and support mean so much and help us to continue doing what we love.
Thank you for your continued support. ❤️
Cassie 🐾
