We will require a 30% deposit which is non refundable for all new bookings. If you need to cancel or rearrange your appointment we will require a minimum of 48hrs notice and we will be more than happy to change it. Unfortunately due to non arrivals and time wasters we have had to introduce this. Erin allocates a specific amount of time to groom your pets and if you don't show she doesn't get paid
and could have given the appointment to someone else. Thank you for your understanding. Terms and Conditions for High Maintenance Dogs
Poodles, Bichon Frise, Shih tzu, Cockapoo,
Cavapoo, Maltipoo, Labradoodles or any of the Cross/Wool coated Dog. Any of these dogs are classed as High
Maintenance when it comes to grooming and as such, I will only be taking on new customers if they agree to the following Terms and Conditions. All dogs with high maintenance coats must
commit to a regular grooming schedule of four, six or eight weeks - depending on the individual dogs needs. All dogs must receive regular grooming at home between grooms. If you need help and advice with this please ask we are always willing to assist. Prices start at £40 depending on frequency of grooms, size of dog, coat type, dog's behaviour and style required. All the products used on your dog are hyper
allergenic, coat applicable, ethical and all natural with no nasty chemicals. Any matted/felted dogs will be charged an
additional £15 de-matting fee on top of their normal groom price and receive a complete shave down. I will not put your dog through anything other than removal of a few minimal knots, if your dog is matted, they will be clipped short all over to prevent any more pain and discomfort. Clipping off a matted dog coat is a
requirement by LAW under the Animal Welfare Act.
