29/01/2026
Housekeeping
There has been a growing complacency.
Please can you double and triple check your contact number/email addresses upon booking. Any contact will be to the details given. There have been multiple occasions where people have incorrectly inputted their details and rather rudely blamed us.
There are 3 points of contact to every booking so 3 opportunities for any errors to be notified. These are all automatic - if you don't receive any one of these please say *at the time*.
1) Confirmation email
- sent at the time of booking.
2) A reminder by email AND
3) A reminder by text (does require a MOBILE number) including the access code
- Both sent 2 hours ahead of 50 minute slots and 1 hour before half hour slots.
If another person, such as your husband, will be attending the field with a different mobile it is YOUR responsibility to inform them of the code. Any failure to prepare them for the session is not our fault.
We also add urgent notices to the text to keep you in the loop day to day. Frustratingly, there have been numerous incidents where it is clear users haven't read it in full. Please do.
We know software isn't infallible however we have put in place multiple opportunities to catch any problems. All we ask is that you also do your bit. We do our best to assist with emergencies, however calls/emails sent 5 minutes into your slot may or may not be seen in time.
Also, we're disappointed to say there's been an uptick in the number of complaints about dog poo left in the field. We understand it has been poor weather lately but there's no excuse when we provide bags and bins to dispose of it within 50 metres. While you may shelter in the horsebox from the bad weather that is no reason to not catch sight of your dog pooing. Please make more of an effort to watch your dogs for the entirety of your slot! We do our checks but we cannot possibly cover the entirety of the field between slots or there won't be any open to you all. Please respect the Meadow and it's users or you will lose the privilege.
Ultimately the more time spent on admin/poo checks means less time spent adding new and exciting things to the Meadow of which there's multiple underway for 2026, our 5th year trading can you believe?!