04/10/2026
Just a little reminder of our T&Cs please š
Unfortunately, over the past 2 weeks alone weāve lost almost Ā£500 through missed appointments and same-day cancellations. Weāve also had a number of people not respond when weāve contacted them regarding the cancellation/no-show fee.
We completely understand that sometimes things happen and plans have to change, thatās life! All we ask is that you please give us as much notice as possible so we have the opportunity to offer your appointment to somebody else.
When an appointment is missed or cancelled at the last minute, itās very difficult for us to fill that space. As a small business, that lost income really does have an impact. We still have Harryās wages to pay, salon bills and overheads, as well as our own bills at home, just like everyone else. š
Imagine going into work for the day and being told that a chunk of your wage was being taken away, despite you being there and ready to work. Itās essentially the same for us when somebody doesnāt arrive for an appointment weāve reserved especially for them.
Weāre incredibly lucky to have a busy diary and a long list of customers who are desperate to get in sooner, so please, please be mindful of this if you need to cancel or reschedule. Even a little extra notice can mean weāre able to offer that space to somebody else.
We never enjoy asking for cancellation fees, but our T&Cs are there to protect our little business and allow us to keep doing what we love.
Thank you so much to everyone who always gives us plenty of notice and respects our policies.. we really do appreciate you. šš¾
