30/09/2026
⚠️ IMPORTANT – GROOMING APPOINTMENTS ⚠️
Guys, unfortunately we need to address no-shows because it’s honestly becoming ridiculous now.
When an appointment is booked, that time is reserved specifically for your dog. We turn other customers away because that space is taken, so when somebody simply doesn’t turn up, we’re left with an empty slot that could have been offered to somebody else.
What’s making it even more frustrating is that with a lot of our recent no-shows, we’ve actually rung the evening before, they’ve confirmed they ARE coming… and then they’ve still not turned up the following day or answered the phone. 😩
We completely understand that things happen kids get poorly, cars break down, emergencies happen and plans change. We’re human too! All we ask is that you let us know so we have the opportunity to fill the space.
Unfortunately, because of the amount of no-shows we’re now experiencing, we have no choice but to introduce deposits going forward.
🐾 ALL GROOMING APPOINTMENTS – £15 DEPOSIT
Going forward, your £15 deposit MUST be paid at the time of booking to secure your appointment.
If the deposit has not been paid, your appointment is NOT secured and the slot will remain available for somebody else to book.
The £15 deposit will be deducted from the cost of your groom on the day it is not an additional charge.
🎄 DECEMBER / CHRISTMAS APPOINTMENTS – £20 DEPOSIT
Due to December being our busiest period, ALL December appointments will require a £20 deposit to secure the appointment.
Again, this is not an additional charge the full £20 will be deducted from the cost of your groom.
We really didn’t want to have to introduce this, especially when the huge majority of our customers are absolutely brilliant. But we simply cannot continue losing appointments and income because people are booking, confirming they’re coming and then not showing up.
So please remember going forward:
£15 deposit = appointment secured 🐾
£20 deposit = December appointment secured 🎄
No deposit = no secured appointment.
Thank you for understanding and, as always, if something comes up and you can’t make your appointment, please just let us know. 💚
📞 01977 278670