14/10/2026
Appointment Deposit Notice
Due to the increasing number of missed appointments, along with missed appointment fees not being paid, we have unfortunately been affected financially on a significant level.Since January 2025-31st August 2026 a total amount of £3273.00 and still raising
As a small, self-employed business, we simply cannot continue to absorb these losses. We completely understand that sometimes things happen and appointments need to be cancelled, but missed appointments mean that time has been set aside that could have been offered to another customer.
Therefore, from January 2027, a £30 deposit will be required for every appointment, for each dog.
The £30 deposit will be taken at the time of booking and will be deducted from the total cost of the appointment.
We hope you understand that this decision has not been made lightly, but it is necessary for us to protect our business and continue providing the service we love.
Thank you so much for your understanding and continued support. ❤️