09/08/2026
**๐พ Terms of Service Reminder ๐พ**
Dear Clients,
Please take a moment to review our full **Terms of Service** before making a booking.
While I pride myself on being flexible and empathetic to individual circumstances, I am also running a longstanding professional business and need to operate accordingly.
These policies are in place to ensure the **highest standard of care for every dog** in my care, while also ensuring fairness, consistency, and clarity for all clients
**Key Terms**
๐พ **Deposits:** A deposit is required to secure all bookings. Deposits are non-refundable.
๐พ **Cancellations & Changes:** Our cancellation policy and terms regarding changes, amendments, or shortened stays are outlined in the Terms of Service.
๐พ **Payment:** Full boarding fees are payable upon arrival.
๐พ **Collection:** Standard collection times and our late collection policy are outlined in the Terms. Late collection fees may apply.
๐พ **Honesty & Disclosure:** Full and honest disclosure of your dogโs behaviour, health, medical needs, temperament, and any other relevant information is required **before booking**. This is essential for the safety and wellbeing of your dog and all other dogs in my care.
๐พ **Medical & Medication:** Any medical conditions, allergies, medication, dietary requirements, or special care needs must be disclosed prior to booking. Medication must be clearly labelled and accompanied by appropriate instructions.
๐พ **Vaccinations & Preventative Care:** All required vaccinations and preventative treatments must be up to date and valid for the duration of your dogโs stay.
๐พ **Behaviour & Safety:** Any behavioural concerns, including aggression, reactivity, resource guarding, separation difficulties, or other issues that may affect your dog or others, must be disclosed honestly before booking. Failure to disclose relevant information may result in the booking being declined or terminated where necessary for safety reasons.
๐พ **Emergency Care:** In the event that your dog becomes unwell or requires veterinary attention during their stay, I reserve the right to seek appropriate veterinary care. Any veterinary or associated costs remain the responsibility of the owner.
๐พ **Emergency Contact:** Clients should provide an alternative emergency contact who can be reached if the owner is unavailable.
๐พ **Personal Belongings:** Please ensure all food, medication, leads, belongings, and other items provided for your dog are clearly labelled. Please refer to the full Terms regarding responsibility for personal belongings.
# # # **Important**
**By making a booking, you confirm that you have read, understood, and agreed to the full Terms of Service.**
I am always happy to discuss individual circumstances where possible, but the Terms apply consistently to all clients so that I can operate my business fairly and professionally.
Thank you for your understanding, cooperation, and continued support of my business. โค๏ธ
If you have any questions regarding the Terms of Service, please contact me **before confirming your booking**.
Thank you for helping me maintain a safe, professional, and caring environment for all the dogs in my care. ๐ถ๐พ