23/07/2026
Customer notice 👍
Appointment & Cancellation Policy 🐾
To all of our lovely customers, both new and existing, thank you so much for choosing us to groom your furry friends. We truly appreciate your support.
We kindly ask that when booking an appointment, you are mindful of our cancellation policy.
We completely understand that life happens and sometimes appointments need to be changed or cancelled. If this is the case, we ask that you please give us at least 48 hours’ notice.
Our grooming appointments are booked in 2 to 3-hour time slots, and without enough notice it is often impossible for us to fill that space at short notice. This means we lose valuable income while also having turned away other customers who wanted that appointment.
As a small independent dog grooming salon, if you don’t attend your appointment, we don’t get paid. This is why our cancellation policy is in place.
Please note:
• Cancellations made with less than 48 hours’ notice will incur a 50% charge of the booked appointment.
• No-shows (failing to attend without letting us know) will also be charged 50% of the appointment fee.
• This policy applies regardless of the reason for the cancellation, as the appointment time has been reserved especially for you and your dog.
We understand this may be disappointing, but we hope you can appreciate that this policy allows us to continue providing the best possible service to all of our customers and keep our small business running.
Thank you for your understanding, kindness, and continued support. We look forward to seeing you and your four-legged friends soon! 🐶❤️