16/10/2026
🐾 Important Information for our Clients 🐾
We have recently seen an increase in dogs displaying behavioural challenges during their grooming appointments. While we understand that some changes cannot always be predicted, it is vital that owners inform us of any health or behavioural concerns before their appointment.
As our grooming salon is a learning environment, students are perfecting their handling and grooming techniques and we rely on accurate information to provide safe and appropriate care.
Please let us know if your dog has:
✅ Anxiety, nervousness, or fear-related behaviours
✅ Reactivity towards people or other dogs
✅ A history of biting, snapping, or handling sensitivities
✅ Any medical conditions, injuries, or pain issues
✅ Started new medication or undergone recent treatment
✅ Mobility issues or age-related concerns
✅ Had a difficult grooming or veterinary experience
✅ Any recent changes in behaviour or temperament
Providing this information does not automatically mean we cannot groom your dogs. However, it allows us to assess your dog's needs and make appropriate adjustments where possible.
Please be aware that, in some cases, if a dog's behaviour presents a safety concern for the dog, students, or staff, we may be unable to proceed with the appointment and may need to refuse service.
Thank you for your honesty, understanding, and cooperation. By working together, we can ensure a safe and positive grooming experience for everyone. ❤️🐶✂️