ADDRESS: Pakenham Windmill, Mill Farm Thurston Road, Pakenham IP31 2NF
A 32ft outdoor multi award winning fun swimming pool for dogs. 1-2-1 or group sessions available https://book-with-canine-dip-and-dive.as.me/
TERMS & CONDITIONS
*Payment must be made at time of booking.
* Owners are responsible for their dogs at all times.
*You are responsible for clearing up after your dog. Poo bags are available onsite
* If you enter the pool with your dog, you do so at your own risk. Children must be able to stand with their head above the water and are the responsibility of the parent at all times.
* Dogs must not be pushed, shoved or thrown into the pool. Anyone doing this will be asked to leave.
* All dogs must be fully vaccinated or titre tested.
* We have no control over the release of photos on social media by other customers visiting the dog pool.
*Please do not take your dogs into any water source before your session as they could bring bacteria or algae into the pool.
* Please ensure your dog does not eat up to 2 hours before swimming
* All dogs MUST have their claws clipped short to prevent punctures to the pool liner. Entry may be refused if your dog has sharp claws.
* Cancellations can be made 48 hours or more before your session with full refund. Cancellations made within 48 hours of your session will still be charged at the full rate. Please note you will not be refunded or rescheduled for a late or no show.
*You can reschedule your appointment 48 hours or more before your session via your confirmation email. If you wish to reschedule within 48 hours of your session, you will still be charged at the full rate.
*If, for any reason other than our own, you turn up at the wrong time, to the wrong session, you will still be charged at the full rate.
*Please use the postcode on our page and on your email confirmation for directions. Again, late arrivals and/or no shows will not be refunded
*We still operate in the rain. If you wish to reschedule or cancel because of rain or bad weather and are inside of the 48 hour cancellation policy, you will still be charged.
*Dogs with injuries, health problems or recovering from surgery must have permission to swim from your vet.
*We are NOT hydro therapists...we are a dog swimming club providing fun exercise and socialisation. No medical advice given.
* Your half hour session includes time taken entering and exiting the pool. You and your dog must exit the pool and enclosure swiftly at the end of your session to allow access to the pool for the next class.
*A 1 minute swim equates to 4 minutes of running for an average dog, therefore they will not be encouraged to swim for more than a maximum of 20 minutes.
*Please be aware there is a weight limit of 16 stone for the pool ladder. These are manufacturers guidelines.
*The ramp is for dog use ONLY. Please to not use this to enter/exit the pool.
*Dogs showing signs of aggression towards other dogs or humans in a group session will be asked to leave.
* You MUST inform us if your dog has a history of biting, is reactive, or is unsociable. This does not preclude you from coming, it is to ensure the safety of staff and customers and so you will be advised to book a Solo Session.
*If your dog shows active aggression and/or physically causes injury to staff, customers or other dogs, in any session, you will be asked to leave and not rebook until the behaviour has been rectified.
*By confirming your booking with Canine Dip and Dive you are deemed to have accepted these Terms and Conditions.
