19/09/2026
🚨 ENOUGH IS ENOUGH — A VERY IMPORTANT SILVERWING REMINDER 🚨
We really don't like having to make posts like this, but unfortunately the number of no-shows, last-minute cancellations and “I sent a message” situations has become too much.
So, to be absolutely clear:
❌ NO-SHOW = FULL PAYMENT OF THE GROOM BOOKED
❌ LESS THAN 24 HOURS' NOTICE = FULL PAYMENT OF THE GROOM BOOKED
This applies whether we have already travelled to your home or whether you cancel shortly before the appointment.
We have now had multiple occasions where we have travelled out to a client's home, knocked, waited and received no answer, only to later be told “I messaged to cancel.”
If you genuinely sent a cancellation message, we will respond to acknowledge it.
We have a very simple system — if you don't receive a response from us confirming your cancellation, your appointment is STILL booked.
We cannot be expected to magically know you've cancelled.
📱 PLEASE KEEP YOUR PHONE NUMBER UP TO DATE.
We are also having clients forget appointments because they have changed their number and haven't told us, meaning they aren't receiving our reminders.
Every appointment receives:
🔔 1 WEEK BEFORE
🔔 2 DAYS BEFORE
🔔 1 DAY BEFORE
That gives plenty of opportunity to contact us if you need to cancel or rearrange.
In fact, the one-week reminder is the ideal time to tell us, as it gives us a reasonable chance of filling your appointment with another client.
🚐 HERE'S THE PART PEOPLE SEEM TO FORGET…
Silverwing is a business.
When we leave for your appointment, we are using fuel, time, equipment, products, electricity, water, cleaning supplies and staff time. We have insurance, van maintenance, equipment maintenance, sharpening costs, stock to replace and wages to pay.
And when we arrive at your home and nobody is there, all of those costs still exist.
We also lose the opportunity to give that appointment to another client who genuinely needed it.
You wouldn't turn up to your own workplace, work your hours and then tell your employer you weren't going to be paid because you forgot to turn up.
So please don't expect us to work for free.
We are fully trained, professional groomers who take enormous pride in what we do. We don't simply turn up, clip a dog and leave.
We care about the welfare, comfort, safety and happiness of every furbaby entrusted to us, and we have invested heavily into creating a fully equipped custom mobile grooming service to provide that care.
❤️ We absolutely understand that things happen.
Children get sick. Emergencies happen. Life happens.
We are human and we will always try to be understanding when genuine circumstances arise.
But simply forgetting, not answering the door, changing your number without telling us, or claiming a message was sent when it wasn't received is not something we can continue absorbing the cost of.
So this is your reminder:
📌 Please check your appointment reminders.
📌 Please keep your contact details updated.
📌 Please give as much notice as possible if you need to cancel or rearrange.
📌 Please make sure you receive confirmation from us that your cancellation has been received.
From this point forward, the full groom fee will be due for no-shows and cancellations made with less than 24 hours' notice.
We have been far too understanding for far too long.
Our time has value. Our staff's time has value. Our business has value.
Please respect that. ❤️🐾
And to the overwhelming majority of our amazing clients who always communicate with us, give notice when they can and respect our time — thank you. You genuinely are appreciated. ❤️
Silverwing Mobile Spa 🐾
Professional care. One-to-one attention. Every furbaby matters
