20/09/2026
Updated policies
🐾 Salon Policy & Entrance Information
📝 Please read before entering the salon
Our salon remains locked during grooming appointments so we can give each dog our full attention, minimise distractions and ensure a safe, calm grooming environment.
🚫 No Walk‑Ins
The door opens only for scheduled check‑ins and check‑outs.
Entrance is for existing clients with an appointment only.
Please keep your dog on a lead at all times.
🐶 1‑to‑1 Grooming
We groom one dog at a time, so timely drop‑off and collection are essential.
Please collect your dog exactly at the agreed time, as delays affect the next scheduled client and disrupt the calm environment we maintain for every dog.
📅 Booking Appointments
We do not book appointments inside the shop for new clients.
Joanna (Paws & Bows) is fully booked and not accepting new clients.
New clients can contact Emma (Pampered Paws), who rents a grooming table within the salon, directly via:
📘 Facebook: Pampered Paws by Emma
📱 Phone: 07368 670880 (text preferred)
📧 Email: [email protected]
⏰ Collection Times
If the door is closed, please wait outside and allow us to finish the groom safely.
Please do not arrive early, as interruptions can cause stress and make the groom unsafe.
Collect your dog only at the agreed time.
🕥cancellations and no shows
Cancellations will be charged £20 if less than 48 hours notice is given. The price of the full groom will be charged if less than 24 hours notice is given this includes no shows.
This will need to be paid before booking your next appointment.
🫧Matting
Matting will result in an additional charge to your pups groom starting at £10 upwards.
❤️ Thank You
Thank you for helping us keep the salon calm, safe and comfortable for all dogs in our care. 🐾❤️
