26/08/2026
Cancellations & No-Shows , there have been many these past few weeks .
Just a little reminder about my cancellation policy at Posh Pawz.
Cancellations or changes made within 24 hours of your appointment, and no-shows, will be charged in full.
I completely understand that sometimes things happen unexpectedly, and I will always try to be as understanding as possible. However, when an appointment is cancelled at short notice or someone simply doesn’t turn up, it is extremely difficult to fill that space with another client.
As a one-to-one grooming salon, I only have one dog booked in at a time. This means that when an appointment is missed, that is a whole appointment slot that I have been unable to offer to someone else — especially when clients are currently waiting weeks for an appointment.
This policy isn’t about making extra money. It’s about protecting my small business, my time and my income, and being fair to the clients who are waiting for appointments. ❤️
I will always appreciate as much notice as possible if you need to cancel or rearrange.
Thank you for your understanding and for supporting my small business. 🐶💙✨