22/09/2026
📋 A quick note about appointments
We completely understand that life gets busy and things can come up unexpectedly! 🙏
However, with a recent rise in no-shows and last-minute cancellations, we’re losing out on significant income — and it also means we can’t offer those slots to the many people on our waiting list who are desperate for appointments. 🐾
So just a gentle reminder: please let us know more than 24 hours in advance if you need to cancel or reschedule. This policy includes not showing up and not contacting us at all.
From now on:
➡️ Less than 24 hours' notice, no-shows, or missed appointments without contact = prepayment required for all future bookings + a possible cancellation fee.
Thank you so much for understanding — it really helps us keep going and makes fairer space for everyone! 💛