06/08/2026
🚨 🚨 NOTICE TO ALL CUSTOMERS 🚨 🚨
Hi everyone 💛
Just a little reminder about appointments.
I always do my best to send appointment reminders whenever I can, but there are times when I’m so busy grooming that I simply don’t have the time to contact everyone individually. This is why every customer is given an appointment card at the time of booking. Please make sure you write your appointment in your diary or calendar, as it is your responsibility to keep track of it.
Unfortunately, not receiving a reminder does not mean that a missed appointment won’t be charged. Missed appointments leave gaps in my day that I often can’t fill at short notice, which has a big impact on my small business.
My missed appointment policy is as follows:
• 1st missed appointment – Missed appointment charge applies.
• 2nd missed appointment – Missed appointment charge applies.
• 3rd missed appointment – The full cost of the missed appointment must be paid, and you will need to wait up to 10 weeks for another appointment, as I simply don’t have the availability to fit you in any sooner, especially if you have multiple dogs.
Thank you all for your understanding and continued support. I really appreciate every one of my wonderful customers, and these policies help me keep appointments running fairly for everyone. 🐾