14/07/2026
*** JOIN OUR TEAM ***
Are you a friendly, compassionate, and patient individual with a passion for providing excellent customer service? Do you thrive under pressure, think on your feet, and have a natural ability to multitask?
If so, you could be the perfect fit for our front-of-house team!
We’re looking for a Customer Care Advisor to join our practice on a part-time basis. Which is made up of 20 hours per week plus 1 weekend in 4. (Saturday 8:30 am - 6 pm and Sunday 10 am - 3:30 pm), with flexibility to cover staff holidays.
Key Responsibilities:
• Handle client queries both in-person and over the phone
• Manage daily/weekly banking and financial transactions
• Schedule appointments and take payments
• Respond to online enquiries via email and Whatsapp
• Assist clients with payments and visits
• Process insurance claims and set up care plans
• Coordinate hospital referrals and liaise with specialists
• Provide emotional support to clients during challenging moments.
What We’re Looking For:
• Strong telephone manner and excellent communication skills
• Ability to remain calm and professional in stressful situations
• Experience with multitasking and managing several priorities at once
• General computer skills (Excel, Word, etc.)
• A love for animals and a strong stomach is essential for this role.
• Empathy and a compassionate attitude towards clients
Why You’ll Love Working with Us:
While this role can be challenging, it’s incredibly rewarding. You’ll play a key part in helping both clients and animals, and every day will bring something new.
How to Apply:
If this sounds like the right opportunity for you, please send your CV along with a covering letter FAO: Practice Manager Email: [email protected]
Feel free to share this opportunity with your friends, family, and everyone in between!
Previous applicants need not apply.