20/10/2026
🐾 **A little thank you from us at Beauty and the Beast** 🐾❤️
We just wanted to take a moment to say a huge **THANK YOU** to all of our wonderful customers who have been so understanding and supportive of our new deposit policy. 🥰
We know that changes aren't always welcomed by everyone, especially when things have been done a certain way for a long time, so we genuinely appreciate those of you who understand why we've had to make this decision.
Unfortunately, after losing over £500 in just one month to last-minute cancellations and no-shows, we simply couldn't continue operating without putting something in place to protect our business.
**Our deposit policy isn't about a lack of trust, it's about protecting our time, our income and the business we've worked so hard to build.** ❤️
We value every single one of our customers, whether you've been coming to us for years or you're booking your very first appointment. That's exactly why we believe the fairest approach is to have the same policy for everyone.
We completely understand that our new booking terms won't suit everybody, and that's absolutely okay. However, we also believe that **respecting a small business means respecting the policies it needs in place to continue providing its services.** 🐾
To everyone who has accepted these changes with kindness and understanding, thank you. Your support means more than you know, and it's customers like you who make doing what we do so worthwhile.
Lots of love,
**Beauty and the Beast** 🐾❤️