27/08/2026
🐴Insurance claims!🐴
If you’re privileged enough to have your horse or pony’s vet’s fees covered by insurance, please do ensure you inform the insurance company of any planned treatment so you don’t run the risk of invalidating your policy.
Once you’ve informed the insurance company of investigations or treatment, they will send you a claim form; part of which will be for you to complete and part for us to complete as the treating veterinary practice. We thought we’d give you a bit of an overview of the journey each form goes through before claim payment can be undertaken. Please be aware, there is a small charge levied due to the time consuming nature of this administrative process; however, you can choose to do this yourselves if you wish.
🚑Claim form logged in via reception
🚑Form to Sophie, our insurance administrator
🚑Sophie ensures all work on computer system and prints out relevant invoices, with a ‘start of claim’ date
🚑All clinical history that Ashbrook Equine Hospital has on the horse or pony is collated and attached
🚑Form to vet to complete after checking no conflicting clinical history
🚑Form back to Sophie for checking, then submitted to insurance company
🚑Insurance company assessor examines form and decides regarding payments, less deductions such as excesses or non-claimable items
🚑🤞🤞🥳🥳Claim settled!!
Please note, Sophie only works Tuesday-Thursday so if you need to speak to her directly, it may be easier to call on these days. She can be contacted on our usual office number 01565723030.
