Pets at their Best

Call Directions Website

Pets at their Best Welcome to Pets At Their Best♥️Where dogs are family🏡 Please see our website for more details

Hello everyone, Today we re-open and I must say that I am truly heartbroken with the results of last week along with my ...
28/09/2026

Hello everyone,

Today we re-open and I must say that I am truly heartbroken with the results of last week along with my family, my friends and my team at Pets at their Best,
BUT I have gotten through worse than a smear campaign before, life has certainly thrown some hell at me throughout the years inside and outside of work.
This industry has most certainly chewed me up and spat me out,
I have been in the industry for 24 years since I was 18, I spent 10 years working for large companies in the kennels,cattery and dog grooming sectors before starting out as PATB from nothing, no hand outs just me and my little grooming cabin.
Throughout these 24 years I have lived the chaos, the burn out, the worrying & despair, the people pleasing, the over giving until I am the only one who is empty, the many people who have used me for a leg up, I’ve worked through wanting to quit, the competition pretending they want you as a friend to then realise they know everything about you and you know nothing about them, the tears, the insomnia, the gossip, the jealously when I’ve wanted everyone to win, the push to “go big or go home” which essentially was my greatest mistake.

I’ve done it all whilst bringing up two children alone who are now 18 & 21.
They say that God will only put the strongest people through what he thinks they can handle and later use it to help others, god knows that at one of the hardest times of my life when I was at my most vulnerable back in 2022 and I needed people to essentially run the business for me an embittered person crept into my camp disguised as an ally.
I have now paid the ultimate price for this.
Though one good thing the past two and a half years of being trolled online and being unable to speak my truth publicly has brought to me is “my people” the ones who are honest & genuine, there’s no jealousy there’s no bitterness, they want me to succeed as I do them, they will praise me when I am right and correct me when I am wrong, This has all taught me to not take people at face value, I was naive for many years trusting everyone and that means learning the hard way.
Now I am at a point where I know the people who have been put into my life to guide and help me through this period who I will be eternally grateful for.

We have the most amazing clients who have become an extension of my life in so many ways, these are the people who ignore the noise and look at me, my business and their personal authentic experience of it all, that’s not fraud that’s not lies that’s real energy which can’t be dismissed, they trust us with their precious dogs and being an owner of multiple dogs myself I struggle to trust others with them so I do not undermine this privilege.
We have received so many lovely messages from you all which I am still going through gradually so please bear with me and know that they are so very much appreciated.

Today we are back in the game and it’s a relief to us all to be at your service once again, From the bottom of my heart thank you everyone and we look forward to seeing you all soon 🐾💚🐾

Here’s a picture of me and Frank today in one of our most favourite places the doggy playground 🛝

24/09/2026

To all of my lovely Pets At Their Best clients

As an incredibly difficult chapter comes to an end, I know there will naturally be questions and speculation, so before you read things elsewhere, I wanted you to hear directly from me.

As many of you know, I have been going through court proceedings following allegations made by former trial members of staff who were very briefly in our company and one former member of staff who has lead a witch hunt against us which we will never understand why, although this will never take away the many people who have worked with us over the years who praise us for helping them along in their own careers and still use our services for their own dogs, other rival competitors have also unfairly contributed trying to demolish the business that I have spent years building from nothing.

I defended myself and Pets At Their Best until the very end. I did so after the past two years of public comments, trolling and personal criticism, which at times has been incredibly difficult to deal with. There were moments throughout this process where I truly felt I was facing an uphill battle, but I continued because I believed it was important that my side was heard too.

Some of the findings did not go in my favour, and I am absolutely heartbroken. There are aspects of what was alleged and presented that were simply false and simply do not recognise as a true reflection of Pets At Their Best.

One of the hardest parts has been accepting the nature of the process itself. Unlike a jury trial, the case was determined by a judge. When several former employees come forward presenting the same account - which, from our perspective, felt coordinated - it can be incredibly difficult to challenge that narrative. Ultimately, when you enter a courtroom, you have to accept that the outcome may not be the one you believed or hoped it would be.

I respect the legal process and the decision that has been made, but that doesn’t mean I agree with everything that has been said about me or my business.

I also appreciate that the case may now appear in the press. A headline or short article cannot capture hours of evidence, allegations that were not upheld, findings that were only partially upheld, or every piece of context heard in court. We also unfortunately were unable to present everything that we have in court due to time restraints. The headlines are to capture the publics attention to read. The reporting I have seen throughout this process has not reflected the complete picture.

So if something you read concerns you, please come and speak to me. My door is open, and I will answer your questions as openly as I can. All I ask is that you also consider your own experiences of Pets At Their Best and the care your dogs have received from us.

One difficult chapter cannot erase years of hard work, countless happy dogs and the trust so many families have placed in us.

To everyone who has stood beside me through what has undoubtedly been one of the hardest periods of my life - thank you from the bottom of my heart ❤️

I may be hurt by today’s outcome, but I will not allow it to break me or define everything we have built.

Our doors remain open, our dogs remain at the heart of everything we do, and Pets At Their Best will continue moving forward. 🐾💚 We remain very much open for your dog grooming appointments and group walking bookings.

Rachel
Pets At Their Best

And they called it puppy LOVEEEEEEE 🎶🎶🎶How utterly adorable is this little cherab 👼 We have definitely been hit by cupid...
08/09/2026

And they called it puppy LOVEEEEEEE 🎶🎶🎶
How utterly adorable is this little cherab 👼 We have definitely been hit by cupids bow 🥰

How adorable is little Dolly after her groom 🧡🥰
01/09/2026

How adorable is little Dolly after her groom 🧡🥰

Penny in my pocket looking near & tidy plus ready for the next wave and easier to brush out those annoying grass seeds 🌻...
20/08/2026

Penny in my pocket looking near & tidy plus ready for the next wave and easier to brush out those annoying grass seeds 🌻☀️

An unusual groom for some but taken in her stride with Phoebe 🐓Mavis had the royal treatment 👑
20/08/2026

An unusual groom for some but taken in her stride with Phoebe 🐓
Mavis had the royal treatment 👑

In the quiet, in the calm, We love a sunset with Ballo on the farm it’s pure peace & tranquility 🌅
20/08/2026

In the quiet, in the calm, We love a sunset with Ballo on the farm it’s pure peace & tranquility 🌅

Our lil guard dog on the look out for intrusions always 👀💂🏽
20/08/2026

Our lil guard dog on the look out for intrusions always 👀💂🏽

Can you relate 🤣 This is our daily brushing out challenge right here 🐩
20/08/2026

Can you relate 🤣 This is our daily brushing out challenge right here 🐩

Hello everyone,We’re aware of the speculation and comments circulating online following the unannounced visit to our pre...
12/08/2026

Hello everyone,

We’re aware of the speculation and comments circulating online following the unannounced visit to our premises yesterday.

Yesterday’s visit forms part of an ongoing investigation, which is not new news to those who have been following the situation. We are fully cooperating with the relevant authorities and are allowing them to carry out the process properly. We remain confident in our position and reassured by the direction things are taking.

Unfortunately, when a business is under scrutiny, there will always be people who form their own opinions and share information online that may not reflect the full picture.
Most know that some online trolls have already been arrested by herts police for harassment and spreading false information to cause harm and we are very grateful for the police support.
We’re not going to get involved in a back-and-forth or respond to every narrative being shared. We know our business, we know our team, and most importantly, our lovely clients know us.

The six members of our team who were present yesterday were comfortable with the process, and we continue to put the welfare, safety and happiness of the dogs in our care at the centre of everything we do.

To our loyal customers - thank you. Your messages, support and continued trust mean more than you probably realise. The people who know us and have experienced our care first-hand know exactly how much Pets At Their Best means to us.

We’ll continue to let the relevant authorities do their job, while we continue to do ours.

Two comments really stand out to us that were made by officers on site yesterday those were:
“The dogs are really well cared for here” and
“This place is really lovely”

Thank you, as always, for your continued support. ❤️

That’s all from me for now 😊

Rachel
Pets At Their Best

Address

Kings Langley
WD48AY

Opening Hours

Monday 9am - 6pm
Tuesday 9am - 6pm
Wednesday 9am - 6pm
Thursday 9am - 6pm
Friday 9am - 6pm
Saturday 9am - 6pm
Sunday 9am - 6pm

Telephone

07598925368

Website

Alerts

Be the first to know and let us send you an email when Pets at their Best posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Shortcuts

Share