17/08/2026
A friendly but important reminder for all customers:
Please do not open any doors or attempt to enter our home unless I have specifically invited you to do so.
This morning, a customer collecting their dog opened the side door without being asked. Fortunately, I had already placed the dogs safely in the garden “airlock” while moving equipment between vans. However, had they been elsewhere, this could have resulted in a very serious situation.
The dogs in my care may be of any age, size, breed or temperament. Some may be fearful of unfamiliar people entering the house, while others may be exceptionally quick and capable of running through someone’s legs and out onto the road. They could become injured, escape, or react defensively towards you or me.
I know the dogs in my care, and it is my responsibility to keep them safe and to protect everyone from harm. While it may seem harmless to open the door, make faces at the dogs through the window or wind them up while waiting, it can create unnecessary excitement and risk during handovers.
Please allow me a few moments to move the dogs away from the kitchen door when you ring the bell. I will open the door as soon as it is safe to do so.
I take great pride in ensuring that all handovers are safe, secure and as calm as possible, and I ask that you please do your part by waiting outside and allowing me to manage the situation.
For everyone’s safety, the side door will now remain locked at all times, and I may also need to block the window when necessary.
Thank you for your understanding and cooperation.
