06/06/2026
# # # A Big Thank You!
Since going full-time in January 2025, we have continued to grow, add new services, and provide personal care to your beloved pets. To help you get the most out of our services, here is a simple guide on how we work.
# # 🗓️ Our Services & Availability
We are a mobile service and a scheduled pop-up clinic. **We do not offer walk-ins; all appointments must be booked in advance.**
* **Home Euthanasia:** Available 7 days a week (must be pre-booked).
* **Home Senior Care, Routine Care, & Pop-Up Clinic:** Generally available **Tuesdays, Thursdays, and Fridays**.
* *Clinic Location:* 2 Canal Street, Kirkintilloch, Glasgow, G66 1QY.
# # # 🕒 Enquiry Hours
* **Open for enquiries:** 6 days a week, 9:00 AM – 7:00 PM.
* **Wednesdays:** Closed for enquiries (but pre-booked home euthanasia visits still go ahead).
*Tip: Because we are often on the road or with patients, we cannot always answer the phone immediately. Please use our **24/7 online booking system** on our website to instantly secure your spot!
# # 🚨 Emergencies & Limited Services
We are **not** an emergency or out-of-hours vet. If your pet needs surgery, x-rays, or overnight hospitalisation, we work closely with partner clinics to ensure they get care.
If you have an emergency, please contact:
* **Monday to Friday (9:00 AM – 5:00 PM):** Condorrat Vets in Cumbernauld – **01236 728273**
* **Nights & Weekends:** Emergency Vets Glasgow – **0141 260 5555**
> 📝 *Note: When booking online, you will receive an email consent form. If your pet needs a procedure we cannot perform (like neutering or dental work under general anaesthesia), we will transfer your pet’s medical history to Condorrat Vets so they can take over.*
# # 💻 Booking Tips & Same-Day Requests
* **Book Ahead:** We highly recommend booking at least **24 hours in advance** to get your preferred time.
* **Same-Day Bookings:** While our system sometimes allows bookings 3 to 4 hours in advance, this depends on our schedule. **Requests made after 1:00 PM for the same day are very difficult to accommodate.**
***Zone 3 & Fully Booked Days:** If no times are showing online for home euthanasia, or if you are in our new Zone 3, you can fill out our online request form.
* If submitted between 10:00 AM and 6:00 PM, we will respond with advice/availability within 2 hours.
* Requests sent after 6:00 PM will be answered the next morning.
# # 🌟 Extra Services We Offer
* **Pet Health Plan:** A budget-friendly monthly plan for routine care (vaccines and flea/tick/worming treatments that can be delivered to your door) that is cheaper than local practices.
* **Lab Diagnostics:** External testing through Idexx labs (urine, stool, skin, ear swabs, etc).
* **Online Food Store:** Order pet food via our website for home delivery or clinic pickup.
* *Free nutritional advice available!*
* *We stock gastrointestinal food and probiotics for upset tummies (no prescription needed, just pay in advance and collect).*
For more details or to book an appointment, please visit **vetsathomeandheart.com**.
Thank you so much for your continued support and understanding!
**Kind regards,**
**Hiram & The team at Vets at Home 🏡 and Heart ❤️**
Dog euthanasia at home by Vets at Home and Heart ensures compassionate and caring services in Glasgow, offering both dog euthanasia and cat euthanasia options.