07/08/2026
Hi all,
Unfortunately a rant to start off this Friday😞
Firstly a BIG BIG thank you to everyone who adheres to my T&Cs and continues to support me with the move to Fobbing. You’re all absolute gems and I couldn’t do this without you all.
When you register on my system you are agreeing to my T&Cs - which is attached to this post. When you book your appointment with me, you are reserving my time. If you cancel late or no show, I dont have time to fill that slot, meaning that I dont get paid. My system sends reminders 48hrs before your slot to give you time to cancel if needed. We’re all adults and responsible for our own appointments. I completely appreciate emergencies happen or things may come up late notice. But I should not have to lose money through no fault of my own - if you’re ill, you forgot your appointment, you have a puncture, your car is broke, your child is ill, etc.
Why should I lose out on money due to your inconvenience? As much as your reason may not be your fault, it’s not my fault either and I shouldn’t lose out because of that. I’ve done my part by booking you in and reserving my time, your part is turning up.
This isn’t a hobby, it’s my livelihood and I’ve put A LOT into it to make a living for myself. But this week alone I’ve lost over £100 due to no shows and late cancellations as some are not adhering to my T&Cs. This is just not sustainable for my small business.
Imagine going into work and your boss saying we’re taking £X amount off your wages today as one of your meetings has been cancelled? It wouldn’t be fair and so it isn’t for me either. These kind of losses will end up putting me out of business.
I try to be as understanding and helpful as I can be and I always have your dogs best interest at heart, but I cannot be as lenient as I was at my cabin, due to the overheads now, meaning I’ve taken a hit financially in hopes to better my business and expand, but the continuous no shows/ late cancellations with no fee paid is just not sustainable for my business.
I tried deposits and that didn’t work for me personally. I don’t have time to chase clients for money on top of my other list of things to do.
Hopefully soon my booking system will bring out their no show protection system, whereby clients safely store their bank details on there and it charges you only if you no show or cancel late. This takes off admin work for me as I won’t need to chase clients for owed money.
Just please guys respect my policies. Im working so hard 6 days a week to make this work and it can be exhausting. As a small business, this loss of money hits us hard and it’s not fair.
Again a big thank you to everyone who adheres to my policies and continues to support me ❤️
