Vetsec provides you and your practice with a dedicated team of 2-3 Virtual Veterinary Receptionists who always handle your account, who get to know your business and become as familiar as full-time members of staff – without the associated costs or demands! Vetsec’s Virtual Veterinary Receptionists are friendly, professional fully-trained receptionists whose aim is to help your practice run smooth
ly. We make sure your reception staff never run out of time trying to juggle taking calls with helping patients with taking care of necessary admin duties. Our Virtual Veterinary Receptionists help you focus on the customer facing side of your practice, and help your front of house staff concentrate on looking after your customers and patients’ needs. The Vetsec service:
• A complete range of back office services including appointment management, prescription requests and credit control
• All calls answered in your practice name within three rings
• We take any number of incoming calls instantaneously and concurrently
• We personally and professionally handle enquiries, give information on opening hours, and manage your diary
• Our experienced staff can take repeat prescriptions and medication requests and simply email the order direct to you
• Urgent calls requiring attention can be transferred straight through
• You only pay for the calls we take or the services you use
