22/10/2026
𝐈𝐌𝐏𝐎𝐑𝐓𝐀𝐍𝐓: 𝐄𝐐𝐔𝐈𝐍𝐄 𝐈𝐍𝐒𝐔𝐑𝐀𝐍𝐂𝐄 🐎
We are delighted to still offer direct claims for our clients here at Isle. However, we do require full co-operation in order to continue providing this service. Direct claims are offered at the discretion of the Practice upon reflection of account status. 𝘛𝘩𝘦𝘴𝘦 𝘢𝘳𝘦 𝘢 𝘱𝘳𝘪𝘷𝘪𝘭𝘦𝘨𝘦, 𝘯𝘰𝘵 𝘢𝘯 𝘦𝘯𝘵𝘪𝘵𝘭𝘦𝘮𝘦𝘯𝘵.
Whether a direct or indirect claim, it is important that owners understand their insurance policy before making a claim, including exclusions and claim form requirements, plus the claim process with us.
You must notify our admin team within 𝟑 𝐝𝐚𝐲𝐬 of every visit or medication request and comply with our account terms and conditions. Without the above notification, your claims will be classified as indirect (payable by client). If your claim has been accepted by your insurance company, we ask that you contact your insurance company regularly, at least weekly, to check on the progress of your claim.
If you need any support or guidance with your insurance policy, please contact the clinic on 01353 658241 to speak to a knowledgeable member of our team.